Hear what people are saying about our products and services!
Great company to work with! I ordered a replacement mattress cover on their website, following the measuring instructions. That was a mistake, since I needed a cover for a Select Comfort air mattress, and the instructions are for a soft side waterbed mattress. When it arrived, it was not nearly deep enough. I called the company to arrange a return, and spoke to Peter. He arranged for a custom depth cover to be manufactured and shipped to me. It arrived five days later. He also sent a return shipping label for the original cover. All this was handled in a completely no hassle, 5 minute phone call! He followed up later with an additional call and email to insure everything was in order.
Lesson learned: call them if you have any doubts measuring to fit your mattress. They are more than happy to work with you and really want you to be satisfied. We are very pleased with our purchase. Our mattress looks and feels brand new!
I recently ordered and received the Queen/Adjust-a-Rest package to replace a leaking 13 year old Comfortaire and I am so glad I did. Your mattress/pump system is the greatest. It is really nice not to have a noisy pump running in the middle of the night. I have to say that ordering over the internet from a company on the opposite side of the U.S. was a little unnerving, but I could not have asked for better service and prompt shipping and delivery. Not to mention the fact that your products are top quality. Thank You so much for being there and offering what you do.
Thank you for replacing the defective mattress. I appreciate the quick, hassle-free fulfillment of the warranty claim. Great service!
The replacement cover for my Select Comfort air bed arrived yesterday. It fit perfectly and was in place before bedtime. It was heavier than I anticipated due to the luxury top but it all fit perfectly. It took me about an hour to dismantle and put it back together. It is of excellent quality and I couldn’t be more please with it.
I appreciate your quick responses when I asked questions before placing my order. Thank you for being part of such a great company.
My wife thanks you for the new mattress (Nautilus Replacement Air Chamber)!. She can -- for the first time in several weeks -- wake up without being in a 'hole'! :-)
Great service and I had the new mattress installed in just a few minutes.
Not only was your shipping quick you know your product very well!
Others are skeptical purchasing online however having previously owned a waterbed and after speaking with you, it confirmed you have a lot of knowledge on waterbeds and accessories.
We purchased the Sterling 600 SXE, heater and rails and love them all! And it will be so nice to have a warm bed again on the cold Indiana winter nights.
Thank you for all your help!
My waterbed tubes were recd. In 3 days. Wow what great service.
I thought you deserve to know that I am extremely pleased with my purchase of the Bally's Replacement Zipper Cover for Select Comfort Beds.
I was skeptical at first buying anything online, but I did not want to pay the $700+ that the manufacturer claims was the replacement cost. I received it today and installed it in 15 minutes. It's a perfect fit!! Woot!! Thank you so much for making me a very happy customer!
Thank You very much for your fast service in the purchase of our Sterling Waterbed Mattress! It came today at 12:15 pm right on time for me to set it up and fill with water. Looking forward to sleeping on it this evening after spending the last three nights out in the motor home. If we need anything in the future we will be sure to call our waterbed guy.
After I found the instructions everything went OK last night. Just a little problem with the plastic hose to faucet adapter. Lucky I had a brass one which worked much better.
We slept on it last night and it was like sleeping on a marshmallow. So far we are happy. I like the new design for water tube containment better. Hopefully we will have many good years with our new bed.
Happy Holidays to you and you're family.
Received my shipment, got everything installed and it worked perfectly, zero leakage, perfect fit. ;o)
Wanted to *THANK YOU* for your frequent emails updating my status and your prompt shipping as soon as you got it off back order. I'll be more than happy to recommend you to my friends & acquaintances for all their airbed and waterbed needs!
Have a Merry Christmas and a Happy New Year
It was a pleasure speaking with you a few weeks ago, when I placed my order with you. I ordered a king-size Perfection Frame Free Sponge waterbed mattress, semi-waveless, single bladder, without a topper. Shipping was super quick, and setting it up was a breeze!! It’s been a couple of weeks now since I received my new mattress, and I have to say that it is amazing – it feels just like a regular, old-fashioned hard-side waterbed mattress, except it looks like a regular innerspring mattress. The mattress completely conforms to your body so you have full back/body support and no uncomfortable pressure points. My husband and I have missed our old hard-side waterbed mattress so much, and we are so happy to finally have a waterbed mattress again. We are sleeping like babies again. Thank you so much!!!
I received the queen dual air set today and installed them in my mattress today. I am not only pleased with your knowledgeable and personable level of customer service, but also the product quality has exceeded my expectations; the comfort level being much improved over the original air chambers that came with the Somma Bed. Thank you for the fast delivery also and please feel free to use me as an endorser of your company and products.
We received the replacement air chamber on Saturday. It has been installed and working fine. I appreciate your prompt response to the replacement I requested. Thank-you very much.
If I have future needs for air beds or replacement parts, I would happily use your company.
I just wanted you to know that this Eclipse unit is better than the original pump that came with the bed. It works much faster, fills firmer, and is quieter than the Select Comfort pump. It was very easy to hook up with the barrel connectors. Thank you for the quality product and your good communications prior to the purchase.
I just wanted to thank you. We are very pleased. :)
We received the tubes we ordered last Friday, ahead of schedule, and installed them over the weekend.
Your pricing was totally reasonable and before we even placed our order, your customer service was fabulous (i.e., explaining bed sizing over the phone to my husband before and providing the Fedex tracking number to me after)!
Please feel free to use my comments in any of your advertising. Again, many thanks!
Just wanted to tell you I got my air bed replacement bladder. It was so nice to sleep in a whole bed again, and not worry about falling in the hole on the other side of the bed. Thanks from a happy customer!
I received the new controller and it works great. I sent the bad one back to you. Maybe you can fix it.
On another things, I've got to tell you, you guys are GREAT!
My original order was shipped and received very fast!
Everything was just as described. Everything worked great except for the above controller. But even that was impressive. When someone had a problem, you took care of it ASAP, no problems.
I will tell anyone I know that if they need any parts/accessories, go to you guys!
I realize that may not mean much because you don't have the type of stuff people buy or need everyday, but hey, someone may need something sometime and I would definitely recommend you guys.
Thanks for a great job,
You were so much fun to talk to when I placed my order-you always need a compliment!! Just wanted to follow up.
My son and I installed and filled the Luxury Support 7127 Ultra Waveless w/Lumbar and when my husband came home from work he could not believe it! He is in love with the new waterbed mattress! The best bed he has ever slept on, a baby boomer waterbed boy from the 70's, the down side---now he never wants to go anywhere again!! Just always sleep in his bed!!!
Thanks for all your help-came 'speedy delivery' too--remember I had a small leak-so we changed it out in a timely fashion.
Have a happy holiday,
Conway delivered the waterbed this afternoon. We uncrated it. It looks great, very well crafted. Its been a pleasure dealing with you.
Your friends up here in the North Country,